Be the Bigger Person

In local government, we sometimes are subjected to criticism from the outside. While it is not really our call to judge what is warranted or not, we sort of grin and bear it and develop a layer of thick skin and broad shoulders. There are comments that have become famous when dealing with difficult people. When they go low, we stay high. Be the bigger person.

Maintaining composure is important. Possess a level-headed nature. Rise above the nonsense and the fray to a place of positive optimism. For the city or county manager, that means staying professional in sometimes heated situations.